Challenge:
For the third time in a week, one of your customers calls in to inform you that "… your service is not the same as it used to be". When pressed, the customer explains that download speeds are erratic, which suggests contention for available bandwidth. But how can a service provider assess the performance of an individual customer when their primary monitoring tool is one of the commonly-used products such as MRTG?

Solution:
Dyband provides unequalled visibility into the performance of the entire managed network. It does so by providing both real-time monitoring and historical reporting from the backbone level down to the subscriber level. Real-time statistics can be viewed in graphical and numerical format for the most recent 60 seconds, 60 minutes, and 24 hours (see screen capture below). Data is available for individual and aggregate traffic flows, with statistics for inbound, outbound, and half-duplex traffic maintained and displayed separately.

Additionally, Dyband provides powerful search tools which can (1) pinpoint the "Top 10" users in a variety of performance categories over the last second, minute, or hour, (2) locate all subscribers currently governed by the same service level policy, and (3) perform AND/OR searches to identify subscribers which share any of a number of other configuration features.

For deeper visibility into network performance, a service provider can make use of Dyband's archiving and reporting capabilities. Dyband follows operator guidelines to selectively archive real-time statistics in an SQL database, from which reports can be generated on-screen (see example below) and in HTML format. The reports can be customized to show average and peak transfer rates, total consumption, congestion, and aggressive usage for specified points in the managed network, or types of points (e.g., subnets and gateways), over a given timeframe in a given traffic direction.

This type of comprehensive, customized reporting of performance data is invaluable for service providers, facilitating usage-based billing, capacity planning, well-timed provisioning, customer care, and technical support.